![]() They’ll often accept an order with relatively few major defects. Most importers set a lower limit for major defects than minor defects in their inspected sample size. And these defects would likely cause a customer to return the product, lodge a complaint or request a refund in response. These defects are readily noticeable by the customer. Major defects are those which could adversely affect the function, performance or appearance of a product. A product with a major defect departs significantly from the buyer’s product specifications. Major defects are more serious than minor defects. But an item can still fail inspection if the number of minor defects found exceeds the limit set by their tolerance ( related: How AQL Sampling Affects Your Inspection Results). Importers often set the highest tolerance-or AQL, if applying that standard-for minor defects in their inspected sample size. And the customer wouldn’t likely return an item due to a minor defect alone. In most cases, the customer wouldn’t even notice a minor defect on a product. Minor defects are usually small, insignificant issues that don’t affect the function or form of the item. Let’s look at each of these defect types in detail. Importers commonly set these quality tolerances using a statistically valid acceptance sampling method known as acceptable quality limits, or acceptable quality levels (AQL) ( related: 10 AQL Terms Importers Should Know to Succeed with AQL for Inspection).Īn importer’s tolerance for minor defects tends to be greater than that for major or critical defects, given their relative severity. This tolerance, in turn, impacts how many units per SKU an inspector would check during inspection-the sample size. Importers have the power to specify how many of each type of defect they’re willing to accept in their finished goods. The nature and severity of a defect determines in which of the three categories it belongs. Quality control professionals typically classify quality defects into three main categories: minor, major and critical. 3 Types of defects every importer needs to know Here we’ll help you get started by explaining the most common ways to classify defects in different products. But it’s ultimately your responsibility as the buyer to decide your tolerance for different defects, often using a system like AQL ( related : The Importer's Guide to Managing Product Quality with AQL ). And considering the quantity and severity of different types of defects found helps you make an informed shipping decision.Ī professional inspection company often has established standards for classifying various types of defects for a particular product type. Or you might consider them a “major” defect if you distribute your product to a high-end retailer with a lower tolerance for quality issues.ĭefect classification is a vital step for determining if goods should pass or fail inspection. Would you classify this quality defect as “minor” or “major”? You might say untrimmed threads are a “minor” defect that don’t affect the salability of the product. A product inspection report from your QC partner shows about one third of the blouses have untrimmed threads. Imagine you’re manufacturing women’s blouses in Indonesia. Why is it important to clearly define and classify quality defects for your products? Check out these 3 types of quality defects for your different product types. Defect classification is a vital step for determining if goods should pass or fail inspection.
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