![]() The remaining amount is only due once we have received your pre-order. If you need to update the pickup location or shipping address, then reply to the order confirmation email or send us the details at referencing your order number. If it was shipped, then you will receive an email including tracking details.ģ. If you selected store pickup, then you’ll receive an email (and eventually phone after some time) that it is waiting. Once your pre-order arrives at our warehouse you will be notified.Ģ. As a result we sometimes give general ideas when they should be available, but this is common to change especially do to supply chain and distribution issues since the start of the pandemic. Collectibles rarely have definitive release/availability dates. You will receive a separate email indicating shipment along with tracking info. If the game is being shipped, then this is NOT a confirmation of it being shipped. This means you may proceed to your selected store location to pick it up during normal business hours. You will receive an automated email notifying you that your game is available on the release date. Release date changes are globally or regionally impacted and are of no fault of Video Game Heaven & Cool Stuff.Ģ. If the item’s release date is changed for any reason, then you will be notified by email. If you selected shipping, then please allow 2 to 8 business after the release date for delivery. All games will be available for pickup on their respective release date. If you wish to have someone else pick it up, then follow the instructions noted in the confirmation email once the order is ready for pickup. Once you receive confirmation, you must provide some form of photo identification and a copy of the order (printed or on your mobile device) when picking up. You will also need to wait for a confirmation email titled “: Your order is ready for pickup!” before heading to the store.Ģ. Allow 2 to 3 business days for us to move your order to your selected store location. If not, please check your spam/junk folders and be sure to add to your Safe Senders List. Prim and Plush will be going on Christmas vacation till January 1 and will close early on December 16.You should receive an email confirmation from confirming your order. Feel free to convo us via Etsy for any questions or comments!ħ. We generally like to list items one-at-a-time and relist items once they are sold.Ħ. We may have more in stock, but are not listed. Please ask us if you would like multiple quantities of a single item. Please still send us a convo via Etsy to discuss custom orders.ĥ. If you are interested in a custom molecule, we will be able to start working on them in January 2011. We cannot, during the months of November or December accept any new custom orders, due to the urgency to fill Christmas orders. We can even attach your very own personalized note. We can place individual molecules in their own boxes and have it wrapped and ready to be placed under the tree. We will be offering Gift Wrapping services which will start to show up in the next few weeks (once our boxes and wrapping paper arrive). While we do ship USPS Priority Mail and they do say it should arrive within 2-3 days, the holidays are a slow time for the Post Office and sometimes it can take up to a week for packages to arrive.ģ. Please try to order at least 2 weeks before Christmas to ensure that packages will arrive on time. We will try our best to be restocking items as fast as our little fingers can crochet, but we cannot guarantee that it will be listed at a later time.Ģ. If you like are considering an item to purchase for yourself or as a gift during the holiday season, it is best to order it sooner rather than later. Here are some guidelines for shopping at Prim and Plush this Holiday Season:ġ. It’s time for the holidays (or that's what I was told 's only nearly Halloween really), which means it’s time to prepare for those Christmas/Hannakuh/Birthday (if you’re like me) presents.
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